Creating Collaborative Processes – Welfare Services

Background

• Kinetik Solutions was asked to deliver a 2-day workshop for a well-known welfare and support delivery organisation with 3 national centres.

Deliverable

• We were asked to identify areas in which a more collaborative and agile approach could yield to quality improvement and tailored services for every individual on a daily basis, while using existing resources more effectively.

Activities

• We carried out an assessment with core managers at a large welfare site and identified 21 opportunities
• We used prioritisation tools to identify 5 key process areas of benefit, including an agile way to manage customers’ daily needs by pairing interest, using collaboration to extend range of customer transportation, and the creation of ‘day starts’- 15 minute daily stand up to resolve cross functional daily issues and opportunities in a more effective way.

Specific Benefits

• The client feedback was excellent from our workshop, and all our projects had detailed plans for rollout within 6 months.

Looking at Operational ‘flow’ and collaborative learning environment – Large School

Background

• A well-known London preparatory school was going to deliver large scale changes to its infrastructure and wanted to ensure that they had a collaborative environment.

Deliverable

• We worked with school staff to identify impact on both student flows and classroom utilisation as a result of improved environments.

Activities

• We were part of the strategic meetings with school head, owner and architect to study the proposed change.

Specific Benefits

• As a result of our work, the school avoided a costly change of infrastructure once it realised that this would not facilitate flow of a timetable that would enable students to maximise learning.
• Our work also resulted in the school commencing a more thorough review of its capacity and work on infrastructural improvements that embedded student learning.

Quality Framework Research – Global Telecom Manufacturer

Background

• The client, a global 50 multinational, working in a highly competitive and changing environment, wanted an assessment of external Quality Frameworks.

Deliverable

• Research identifying best practice models in Quality Frameworks and functions for the end client.
• Recommended models that will work with the end client’s current/future structure and culture.

Activities

• Interviewed quality professionals across a range of hi-tech and other sectors.
• Synthesised quality management trends to generate recommended models for the end client.
• Collaborated to create a presentation of the research findings and recommendations for the client.

Specific Benefits

• The end client received timely recommendations providing an outside perspective on Quality Frameworks and functions with which to evaluate their current state and future plans.