If you work in the service industry, this powerful game based simulation will show you a clear method for operational excellence using Lean principles.
"Delivery of Lean training was first-class"Operations Director, Large Service Organisation
This game based simulation will provide deep insight if you work in the service sector including; Finance & Banking, IT Service Management, Support Services, Public Administration and Equipment Rental.
The Lean Service Simulation describes a fictitious Insurance company, InsureFlow, which specialises in asset insurance and trades internationally. From running the simulation participants through their own efforts will experience at a minimum:
The simulation is run over three or more rounds as a facilitated game, and is highly engaging and fun. It is run in a way in which you can adapt each round of the simulation, based on the learning outcomes you require. At the end of each round measurements are taken, creating opportunities to discuss underlying process opportunities. These simulation measurements are all connected to the InsureFlow’s goals, including revenue enhancement, productivity, space utilisation and quality outcomes.
The scenarios in the Simulation are typical of a service company’s processes and have been built on decades of experience in delivering operational excellence by our team.
There are two ways to get the benefits of the lean simulation: