Surgery rules that 'hurt' patients
A feature press release that discussed how sub-optimization of surgery processes does not lead to better patient services.
A feature press release that discussed how sub-optimization of surgery processes does not lead to better patient services.
An article on the balanced scorecard, history, process and implementation – read about its uniqueness in creating ‘bottom-up’ customer-based measures, as opposed to head office arbitrary target setting, which is so rife in the industry.
A brief point of view of Lean Manufacturing and its versatility in the service industry.
Download our one pager that highlights the concept of the red bead game as an incise way to understand process variation. It also gives you the details of our red bead kit.
A presentation on the concept of the scorecard and its unique applicability – the presentation counters arbitrary target setting which is so rife in the industry.