Monthly Archives: June 2014

1

Jun

Posted by kinetik | No Comments

How To Improve Employee Engagement

Learn how better motivate your employees to bring about operational excellence.

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1

Jun

Posted by kinetik | Automatic, Combine, Eliminate, improvement, Lean, Process, Relocate, SECAR, Simplify, Sustainable | No Comments

Simplify, Eliminate, Combine, Automate, and Relocate (SECAR)

Learn how five simple prompts can lead to sustainable process improvement.

1

Jun

Posted by kinetik | Analysis, customer experience, Customer Service, economy, improvement, KANO, Sustainability, Sustainable | No Comments

Kano Analysis

Poor customer experience costs the economy £15.3 billion. Find out how to improve and sustain your customer service.

1

Jun

Posted by kinetik | better service, cost, Customer, customer experience, Customer Service, Needs, reduction, Services, Value | No Comments

Understanding Customer Needs

Learn how to utilise customer services to the best of your ability, reducing costs and providing a better service overall.

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