“Philosophy is to be studied not for the sake of any definite answers to its questions, since no definitive answers can, as a rule, be known to be true, but rather for the sake of the questions themselves”
– Bertrand Russell
TRIZ is a Russian innovation and product design process, which can be effectively used in transformative change process and change management. It helps remove the constraints that hinder innovation and get completely original solutions. As a process it treats the problems and contradictions as part of the system and operates accordingly. TRIZ as a transformation tool first identifies where the contradiction exists in the system. Then in trying to meet both elements of the contradiction it searches for freely available resources that can resolve the paradox. Considering these resources, it becomes much easier to find an innovative solution to the problem.
On 27 January HBR published a case study by Ethan Bernstein and Ryan Buell with the question, ‘Can an airline cut turn times without adding staff?’
Here is our response to the HBR Case Study:
What is the connection between systematic ‘clearing out’ or uncluttering physical and electronic information and transformational change?
When setting out on a journey, it is crucial to have a firm idea of where you’re going.
Learn how to utilise customer services to the best of your ability, reducing costs and providing a better service overall.
This short presentation at a Lean seminar at Bedford Hospital Trust demonstrates the four definitions of value and gives examples of how the Kano method can assist in delivering a service design that improves patient experience.
