Bitcoin and Crypto currency are all the news. However, the underlying technology (called blockchain) is something that can help organisations with business issues in making their operations both effective and efficient.
Businesses are trying to get an edge by innovating. Outside of technology, utilising the creativity of the workforce on the mind of all organisations. ‘Improv1 for Organisations’ is an excellent tool for creativity, collaboration, flexible mindsets and teamwork.
There are different creative methods for generating new ideas such as brainstorming, soliciting ideas from employees and customers, user-lead research.. Read more…
TRIZ is a Russian innovation and product design process, which can be effectively used in a more simplified way for service design. We have designed some TRIZ cards specifically for the service sector and used them to challenge specific service issues.
Customers want more than a functional experience in life. Self Determining theory and other research show that beyond adequate functional process, customers want four things in in order to satisfy their emotional needs or experiences.
Join Ketan Varia FRSA (Kinetik Solutions) and Neil Reeder FRSA (Head & Heart Economics) on 24 January at RSA for a free event. Bring your real life service issues for a chance to test and problem solve them with the TRIZ method.
The simulation will let you understand the five principles of Lean, recognise the 7 wastes in the company, and grasp the relationship amongst customer value, demand, variation and their relationship to capacity and resources.
Listening
Listen to the wise and foolish,
listen to the experienced and the novice.
Dwell on, and check your thoughts,
doubts, questions, let them swell.
The listening followed by a pause,
will provide nothing or everything.
Act on what comes up,
discard forever everything else.
Failure comes when ears are closed,
open those canals and get to your goal.
We recently completed an opportunity with Abans Finance in Sri Lanka looking at their lease processes for motorbikes. The consultancy
To solve any problem in business, it is fundamental to understand the root cause of the problem first. However, most of the time a problem does not have one cause but many. In this case it is necessary to identify and find tailored ways to tackle the cause(s), which can then result in sustained improvements in the organisation.
