How will service improvement be affected by CCGs?
For an introductory paper on Clinical Commissiong Groups and Operational Excellence.
All Blogs
Understanding customer needs to drive sustainable service excellence
This discussion document explains how to better understand customer needs, in order to improve processes in the service industry. The document outlines an approach in classifying customers in different dimensions, which helps to answer the key questions for service redesign.
Defining value from a patient perspective using the Kano Model
This short presentation at a Lean seminar at Bedford Hospital Trust demonstrates the four definitions of value and gives examples of how the Kano method can assist in delivering a service design that improves patient experience.
How to sustain Lean – the key elements
Presentation to heads of transformation during an event in the Midlands, on the key element of sustaining Lean.
kinetik solutions provides coaching support to NHS
We are providing coaching support to some of the most senior executives in the SHAs and the Department of Health, around Large Scale Change.
kinetik solutions provides expertise for new book
kinetik solutions talks about process excellence, in the book, IT Value Chain by Ade McCormack. More details about the book at http://www.amazon.co.uk/Ade-McCormack/e/B001JSJQKC/ref=ntt_athr_dp_pel_pop_1
Overview of Lean for NHS Hospital Trusts
This presentation gives information on the background of Lean, its application in the NHS and also how 5S and 7 Wastes concepts impact health care services. It has been delivered to several trusts, teams, NHS Directors and executive boards.
High Performing Teams
This article describes how high performance is an essential ingredient to the constant change that businesses face today. The article was published in the Institute of Operations Management journal.
Surgery rules that 'hurt' patients
A feature press release that discussed how sub-optimization of surgery processes does not lead to better patient services.
Lean in the Service Industry
A brief point of view of Lean Manufacturing and its versatility in the service industry.
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