Resistance to Change
Read our approach to understanding and overcoming buttonby Cate Collins & Ketan Varia
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The top tools for Process Excellence
Learn about three tools that can accelerate your process innovation.
Creating the right Culture for implementing Lean in Service Industries
Learn how and why organisational culture influences Lean implementation.
Responsible, Accountable, Consulted and Informed (RACI)
Learn how to assign project roles for maximum efficiency.
Suppliers, Inputs, process, Outputs, and Customers (SIPOC)
Learn how understanding the boundaries of your process gives you clarity.
How To Improve Employee Engagement
Learn how better motivate your employees to bring about operational excellence.
Simplify, Eliminate, Combine, Automate, and Relocate (SECAR)
Learn how five simple prompts can lead to sustainable process improvement.
Kano Analysis
Poor customer experience costs the economy £15.3 billion. Find out how to improve and sustain your customer service.
Understanding Customer Needs
Learn how to utilise customer services to the best of your ability, reducing costs and providing a better service overall.
Lack of clarity around standard operating procedures has created failure in many organisations.
This paper presents our approach to building a framework for the implementation and use of Standard Operation Procedures.
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